Introduction

At Kaiwaka, we value your privacy, and we have prepared this Privacy Policy to help you understand our commitment to ensuring the highest level of consumer confidence through responsible use and maintenance of information. This Privacy Policy explains how Kaiwaka collects and processes your data when you use this website or interact with other consumer-targeted digital platforms and promotional programs or when you visit one of our Kaiwaka outlet stores.

This website is the property of Kaiwaka Clothing Limited and is designed, operated and administered by our team.

It is our goal to provide you with a safe, secure online experience backed with the quality and integrity of over 50 years of consumer trust and confidence. We suggest regular review of our Privacy Policy for periodic updates. 

Certain Kaiwaka customers may have local-specific rules that set out different standards due to applicable local laws, rules, and regulations. 

1.    What Types of Information Do We Collect?
We collect different types of personal information from you in order to provide the products and services that you request while using our website or while visiting and shopping in one of our stores.

You may elect not to provide certain information, but this may limit our ability to provide you with the full functionality of our website.

For example, when an individual registers or places an order on this website, personally identifiable information is collected. Information collected includes first name, last name, shipping/billing addresses, credit card information (when ordering products only), a day phone number, email address, as well as a username and password. Credit card information is securely maintained and is never shared, sold, or traded, except to the extent that we use third-party providers in order process payments and refunds. Another area where information is collected is on our email subscribe page, where you can provide only your email address to receive updates via email without having to register.

Our website also collects some non-personal information about you in a way that may not be readily apparent to you. For instance, when you come to our site, items such as your IP address, connection speed, browser type, duration of stay, frequency of visits, and screen resolution are collected. This information is used for the purpose of monitoring the traffic on our site and is not personally identifiable and we do not combine this type of information with any personally identifiable information. We use this data to improve customers' shopping experience with our site.

Like most websites, ours uses cookies to help enhance your user experience. Please see our Section 7 below as well as our Cookie Policy for more information about the different types of Cookies we use and how you can manage your cookie preferences.

We do not knowingly collect personal information directly from children under the age of 13 (each a “Child”) without parental consent. Our website is a general audience site and is not specifically targeted to or intended for use by children. If a Child submits information through any part of this website and we learn that the person submitting is a Child, it will be deleted immediately and never disclosed to any third parties.

2.    How Is My Information Used or Shared?
Registration and order information collected from this site or while visiting or shopping in one of our stores is maintained in a secure customer database so we may effectively process, bill, ship, and service customers and their orders, as well as contact our customers with information pertaining to their order. We utilize information to send catalogues and occasionally apprise our customers and guests of upcoming offers and opportunities via email and direct mail.

Third party companies are used in some instances to assist us in managing customer information, to help us provide our products and services to you, to fulfil promotions and marketing and to communicate with you. In some instances, these companies are given access to some or all of the information you provide, and some may also use cookies on our behalf, unless you have elected not to authorize cookies on your browser.

If you are currently receiving catalogues, emails, or direct mail and would like to suspend receipt, you may remove yourself using the unsubscribe link at the bottom of each email sent or by contacting us at sales@kaiwakaclothing.com

Credit card numbers and email addresses are securely maintained and are never shared, sold, or traded. On occasion, we may provide your name and postal address to select companies whose products or services you may find of interest. via direct mail. 

Sales data may be used to determine if certain offers are likely to appeal to your interest. If you prefer that we do not provide this information to other companies, please contact us at sales@kaiwakaclothing.com

3.    How Long Does Kaiwaka Keep My Information?
We will retain your personal information for as long as needed to provide our services to you (for example, as long as you have an online account with us) or as needed to fulfil our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services or maintaining security, and in each case, as consistent with applicable law. We may retain non-personal information that has been sufficiently aggregated or anonymised for a longer period.

4.    How Does Kaiwaka Protect My Information?
We strive to provide our users with a safe and convenient shopping experience. We have put in place a variety of technical and organisational security measures to help protect you and the personal information we collect about you.

5.    Who Can Access My Information?
Information collected on this site is available only to Kaiwaka employees and the employees of third-party companies who have direct involvement in the successful operation of this web site as set forth in our website policies.

Reasonable access is given to individual customers regarding their own personal and account information via the "My Account" page. The information here is protected through our secure servers and SSL technology and is accessed through use of your username and password.

Kaiwaka.com may disclose personally identifiable information if legally required to do so by operation of law, including disclosures responsive to warrants, subpoenas, or other governmental orders.

6.    Your Rights to Control How Your Personal Information Is Used
You have the right to make requests regarding your personal information. These rights vary depending on where you reside. But we will make reasonable efforts to honour your request, even if your country or state does not require us to do so.

7.    What are “Cookies” and How Are They Used?
Very simply, "cookies" are tiny bits of unique code that are placed on your computer's hard drive when you first visit. This code efficiently enables our server to recognize you whenever you return. Cookies reside on your own computer and are accessed only when you visit our site. They allow your computer to "connect" with information stored in our secure servers, such as your shopping cart information. Using cookies, we can provide the enhanced experience that many internet users have come to expect. Any cookie that our server places on a computer will never contain any personally identifying information.

There are four categories of cookies: technical (for necessary website functionality), preferences (for remembering a visitor's preferences during a browsing session or across browsing sessions), statistical/analytics (for analysing how the site is used), and marketing/advertising (typically used to track users across different sites to deliver cross-context behavioural advertising).

Cookies are also used to track transactional data specific to those users participating in our affiliate programs, marketing programs, and for purposes related to technology and troubleshooting.

8.    Sensitive Information
We ask that you not send us, and you not disclose, any sensitive personal information on or through our services or otherwise to us unless we have specifically requested you to share such information.

9.    Third-Party Data Collection
Third-party companies may collect on our behalf personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalisation of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. 

10.    Third-Party Site Policies
As a courtesy to our guests, this site may provide links to third-party sources of information, services, and/or areas of interest. We advise all guests that once they leave Kaiwaka.com by linking to another site, our site privacy and security policies no longer apply. Please also be advised that Kaiwaka.com is not responsible for the privacy policies and guidelines on these sites and encourage our guests to review the policies on these sites.

11.    Modifications to this Policy
We will post updates to our privacy policy on our website, with a date of each update. If we change the policy in a manner that materially impacts your privacy rights, we may provide additional notice to you via e-mail or your other chosen contact method.

12.    Contact Us
If you have any comments or questions about this policy, feel free to contact us.

Kaiwaka Clothing
sales@kaiwakaclothing.com